Last Updated: 29 June 2023
Cyberseer Limited (“Cyberseer”, “we, “our”) are committed to protecting the privacy and security of the personal data we collect about end customers and users of our services (“you/your”).
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection Regulation (“EU GDPR”) in certain circumstances. The personal data we collect includes:
We may collect your personal data directly from you—in person, by telephone, text or email via social media and/or via our website.
However, we may also collect information from third parties, for example, when you attend an event we sponsor, you participate in market research or when a partner or supplier notifies us that you have a legitimate interest in our services.
When providing services to you, we may use your personal data for the following purposes and on the following lawful bases:
Lawful Basis for Processing
To provide our products and services to you
Performance of a contract
To improve your browsing experience by personalising your website visit
Our legitimate interest to ensure visitors to our website can easily navigate our website and locate the information they are looking for
To send information (other than marketing communications) to you which we think may be of interest to you by post, e-mail or similar technology
Our legitimate interest to maintain regular contact and engagement with our customers and prospective customers.
To send you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by e-mail or similar technology
To contact you when you provide us with market research feedback
Our legitimate interest to ensure our products and services meet your expectations and remain relevant in the marketplace
To allow you to participate in interactive features of our products or services when you choose to do so, for example, if you are looking at a proof of concept
Our legitimate interest to ensure our products and services meet our customers’ requirements
To notify you about changes to our products and services
To comply with any legal obligations we may have
Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
For some business activities we share your personal data with our vendors and third-party service providers, for instance, we use a third-party to provide our e-mail marketing services. We also use third-party service providers for payments processing, telephone marketing and our customer relationship system.
We may also permit selected third parties to use your data to provide you with information about goods and services that we feel may be of interest to you and we, or they, may contact you about these by post or telephone.
Personal data may also be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.
Sometimes we may need to send or store your personal data outside the UK or European Economic Area (“EEA”). For example, some of the third-party providers we use for our business may store data outside of the UK or the EEA.
We place significant importance on protecting the confidentiality of personal data and seek the collaboration of all our suppliers in fostering this goal. We will only transfer personal data to a supplier where the supplier has provided assurances that they will provide at least the same level of privacy protection as is required by the UK GDPR or EU GDPR.
If we do transfer information outside the UK or EEA, we will only do so on the basis of Standard Contractual Clauses approved by the European Commission or the International Data Transfer Agreement/Addendum approved by UK Government (whichever is applicable), which contractually oblige the recipient to process and protect our personal data to the standard expected within the EU and UK.
Should we become aware that a supplier is using or sharing personal data in a way that is contrary to this policy, we will take reasonable action to prevent or stop such processing.
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims. Depending on the purpose, for example, we hold data for different amounts of time:
At the end of the retention period, your personal data will be securely deleted.
We endeavour to process all personal data securely and have implemented appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction.
When you send information over the Internet this can never be guaranteed to be 100% secure. As a result, whilst Cyberseer endeavours to protect your personal data we cannot guarantee the security of any data you transmit to us, and as such, any transmission is at your own risk. Where possible information is encrypted “at rest” and “in flight”.
You have the following rights in respect of your personal data:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, please contact us at [email protected]
You can also lodge a complaint with the Information Commissioner’s Office. They can be contacted using the information provided at: https://ico.org.uk/concerns/.
If you have any questions, or wish to exercise any of your individual rights outlined above, then please address your correspondence to: Cyberseer Limited, 10 Lower Thames St, London, EC3R 6AF.
Alternatively, you can email us at [email protected]
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